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1. Cancellation Window
Customers may request cancellation at any time before their order enters the fulfillment or shipping process. Orders that have already been shipped cannot be canceled and will be subject to our return policy.
2. Refunds for Canceled Orders
If the Order has already shipped, the customer is responsible for their return shipping fees.
Cancellation requests submitted after the initial 12-hour window may be subject to a 4% cancellation processing fee, deducted from the eligible refund amount. Refund processing times may vary depending on the payment provider or financial institution.
3. Custom and Personalized Orders
Orders involving custom manufacturing, personalization, or special procurement may not be eligible for cancellation once production or preparation has begun.
